Shipping policy

Delivery

Samples are delivered by express courier. All other material is delivered on pallets by heavy goods vehicle.

Delivery of palletised material takes place kerbside, close to the street number, at the most suitable point accessible to the vehicle where stopping is permitted, with tail lift and pallet truck where available. Unloading to the ground may only take place on a level and firm surface allowing the pallet truck to operate.

The following are not included in the delivery: unloading inside courtyards, garages, private areas or building sites, delivery to upper floors, manual unloading and porterage.

The Customer must communicate, before the conclusion of the contract, any restriction of access to the place of delivery (narrow or sloping roads, restricted traffic zones, historic centres, weight limits, unsuitable ground). Failing this, delivery is arranged on the basis of normal accessibility for a heavy goods vehicle and any additional costs charged by the carrier are passed on to the Customer. The Customer is also responsible for the accuracy of the delivery address details.

Delivery generally takes place within 7-10 working days from verification of payment and in any event within 30 days from the conclusion of the contract, as provided for by Art. 61 of Legislative Decree 206/2005. The Customer is invited not to schedule installation or other works before the material has been received and fully inspected.

The Customer must ensure the presence of a person authorised to receive the goods on the date agreed with the carrier. In the event of failed delivery due to absence or to any cause attributable to the Customer, the costs of storage, of a further delivery attempt and of any return of the goods are borne by the Customer.

Inspection on delivery and transport damage

At the time of delivery the Customer must check that the number of packages corresponds to that indicated in the transport document and that the pallet, film, straps and boxes are intact and have not been tampered with.

Where anomalies are found, the Customer must, before signing, enter a specific reservation on the transport document describing the damage observed (by way of example: "accepted subject to reservation for punctured packaging", "for unstable pallet", "for discrepancy in the number of packages"). A generic reservation subject to inspection is not sufficient for the purposes of the claim against the carrier. The transport document must be signed by both the Customer and the carrier, and the Customer must retain a copy of it.

The Customer must photograph the pallet on all sides before removing the packaging and subsequently the boxes and individual damaged pieces, keeping the material on the pallet.

Notification of the damage must reach the Seller in writing immediately and in any event no later than 5 days from delivery, indicating the order number, the damaged items and the relevant quantities, and enclosing the photographs and a copy of the signed transport document. Late notifications cannot be taken up for the purposes of the claim against the carrier.

The Customer must keep the pallet, packaging, labels and damaged material until the claim has been settled, refraining from disposing of them without the Seller's prior written consent.

The Customer may refuse delivery where the damage is serious and evident and affects a substantial part of the supply, or where the carrier refuses to accept the reservation. In such case the Customer must state the reason on the transport document and inform the Seller immediately.

Once the damage has been ascertained, the Seller shall determine the remedy among replacement, reshipment, price reduction or refund of the damaged part, according to the quantity, availability, timing and proportionality.